Professional Advantage

IT Helpdesk

• Software support for clients.

• Problem identification, resolution, call logging, escalation when required, liaison with consultants, developers & users.

• Monitoring & resolution as per response timeframes.

• Helpdesk statistic reporting.

it consulting

• Pre sales demos with Sales Consultants.

• Software implementation for clients post sales.

• Software installation, data upload, system setup, preparation of reference documentation, testing, user training, go live system conversion & post implementation review.